Ordering Information

 

Orders are typically shipped next business day, excluding holidays and weekends. Occasionally we do get backlogged and orders may not ship out for several days. For questions about your order, contact our customer service department.

After ordering, you will receive an email confirmation of your order. Shipping time averages 2-5 days from the time of shipment, many orders arrive sooner. Please allow one week from shipping.

The Willow Store 60-Day Return Policy

We stand behind our products completely. We love them and hope that you
do too. If for any reason you are unhappy with your purchase, please
return it to us for a refund.

Refunds
will be made on new, unused and unwashed products purchased from us
that are returned to us with a copy of the original sales receipt
within 30 days from the date of purchase. There is no charge for
exchanges or store credit. See more information below.

We are not able to refund original shipping charges on returned products.

Occasionally we offer free shipping. If you receive free shipping on
your order, and your return takes the original order under the free
shipping amount, actual shipping on the original order will be deducted
from your return.

It is recommended that returned products be sent by U.S. Mail and insured.

We will not be responsible for returned products lost or damaged during
shipping. Return shipping charges are the customer’s responsibility,
unless, of course, there was an error on our part.

Returns that are your choice are subject to a 10% restocking fee. Sorry, no

returns will be accepted after 60 days. Returns will not be accepted
without a copy of your sales receipt. Any items returned to us in
non-sellable condition will be returned to purchaser at purchaser’s
expense.

New product return:

To expedite your refund and to make your return a pleasant one, here’s a list for you to follow:

1. Fill out the return form below, so we know to expect your package.

Returns are usually processed within 4 business days of receipt. Thank you.

Any questions or concerns please contact us.

Payments

We accept payment for orders by credit card.  We do accept checks, but your order will be delayed until we receive and clear the payment. This typically takes up to 10 business days from when we receive the payment.

Privacy

We respect your privacy and will not give out, sell, or trade your information with others. If you have any questions or concerns please let us know.

Questions?

If you have any questions, please let us know so we can help. Please fill out our contact us form for fastest response!