The Willow Store Guarantee
All of our products are 100% guaranteed to be the highest quality and free of any manufacturing defects. That said, we are human. We work with the ‘help’ of our small children, and occasionally there are things that we miss. Sometimes things aren’t visible until after washing, and we understand this.
Natural, mild variations in the products are expected, and do not affect the quality or performance of the product. All of our products are made in the USA, and our quality standards are the highest possible.
We offer a full 1 year warranty on all of our products. We guarantee that they will be free from defects and manufacturing errors.
The snaps on all of our products are lifetime guaranteed. If you ever have any problem with the snaps we will either repair or replace them as appropriate.
We guarantee that our products are safe and in compliance of the CPSIA laws of 2009. You can download a copy of our certificate here if you would like.
If you encounter any problems, please to fill out a warranty claim below.